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Customer Service

Shipping & Delivery
SHIPPING METHODS

FedEx or UPS will deliver your merchandise to your home or business and place it at the front area/front door of your office or home. Since FedEx and UPS both have weight and size restrictions, heavy and/or over-sized orders are shipped via common carrier.

Common Carrier

Heavy and/or over-sized orders are shipped via common carrier. With Common Carrier Delivery, the truck driver may ask for your assistance in unloading the large and/or heavy furniture from the rear of the truck. The delivery drivers travel alone and occasionally request this assistance to avoid damage to the merchandise. In addition, Common Carrier Delivery does not include delivery inside your home, apartment, or office.

SHIPPING TIMES

We try our best to get orders shipped from our warehouses within 1 to 3 weeks depnding on your location and distance from our warehouses listed in our about us page. . Items that do not ship that quickly are identified as such on the description page of that item. For example, the item might indicate "Ships in 7 days."

Shipping time also depends on your proximity to the warehouse that the merchandise shipped from. As shipping times do vary greatly, please allow adequate time for delivery before contacting our customer service department. The information shown here and the shipping times mentioned throughout our web site is only a guide. We cannot guarantee shipping times.

SHIPPING TO A PO BOX, APO OR FPO ADDRESS

Unfortunately, none of the shipping companies used by Furniture Stores USA deliver to PO Box, APO, or FPO addresses. As a result, we do not ship to PO Box, APO, or FPO addresses at this time

DAMAGED OR MISSING MERCHANDISE

We take every precaution to properly prepare your furniture for transit. To help prevent damage, our shipping department will often times double-box your furniture. This is in addition to the factory's already tough packaging. We do not assess additional charges for double boxing. Double-Boxing is one way we try to satisfy you by ensuring your furniture reaches it's destination unharmed. In some cases even our best efforts are unsuccessful and your furniture arrives damaged. This is usually due to the rigorous conditions that the packages go through during the hundreds and sometimes thousands of miles of transit.

MINOR DAMAGE

If your item suffers minor damage in transit, please know that replacement parts will be sent to you free of charge (including shipping). We have carefully screened all our manufacturers to ensure they provide helpful assistance in identifying damaged or missing parts and provide a toll-free number for this service. Consequently, the most efficient method for ordering additional parts is to call the manufacturer directly. The manufacturer's toll-free number is located in the assembly instructions booklet.

SEVERE DAMAGE

If the damage to your furniture is severe, refuse the shipment at the time of delivery. Please contact FurnitureAndLivingRooms.com to inform us of the refusal. Once the items are returned to us, we will ship the replacement item(s). You are not responsible for shipping charges on the second delivery.

Privacy & Security

FurnitureAndLivingRooms.com is a furniture online retailer. The Company's mission is to create an efficient, informative, and enjoyable online shopping environment that enables our consumers to:

* Access the largest selection of furniture available in one place

* Find all the information necessary to make educated purchasing decisions

* Conveniently search for furniture in a manner tailored to the way in which each customer wishes to shop

* Receive premier customer service in a personal, supportive environment

* Satisfy all furniture needs in a one-stop shopping environment

FurnitureAndLivingRooms.com offers a much greater selection of furniture than could be cost effectively shown in a physical showroom. The FurnitureAndLivingRooms.com web site is designed to be the ultimate self-service shopping environment with powerful search tools, rich product information, and educational editorial content. We are committed to providing our customers with the highest levels of service. As such our web site is supported by a telephone and web-based call center, which is staffed with knowledgeable and helpful sales associates. Shopping for furniture can be difficult and frustrating. FurnitureAndLivingRooms.com is committed to creating an online marketplace where you can find a huge selection of products at competitively low prices..

Returns
All return merchandise must be approved by furnitureandlivingrooms management before it can be accepted within 30 days. If the return is accepted you must pay all shipping fees and it mnust be original package as delivered. If you do not have the package we can not accept the return. Plus a 25% restocking fee will apply to the return merchandise.
Damage Items

FurnitureAndLivingRooms.com only contracts professional delivery and trucking companies are contracted to deliver the order, unfortunately, accidents damaging your ordered items may occur. While this happens extremely rarely, we do ask our customers to thoroughly inspect the merchandise at the time of arrival and note all comments on damage in their entirety on the bill of lading. Customer is also asked to photograph the damages, call us when this occurs at 888-551-1275 and e-mail the photographs of damages to support@furnitureandlivingrooms.com within 5 business days of delivery. If the damages are not promptly and fully noted and reported, we might not be able to assist customer with later claims. We reserve the right to repair furniture in customer’s home or accept return for repair and/or replacement. Regretfully, we can only authorize full refund in the rare event when we are unable to repair or replace the item. We also expect our customers to accept delivery appointment for any repairs or replacement furniture to complete the order process.

Throughout the ordering process you will be prompted to check the box reading: "I agree in full to terms and conditions of sale by FurnitureAndLivingRooms.com" and such acceptance will be in lieu of customer’s legal signature.

Ordering

Placing an order is simple and safe! Below is all the information about what you'll need and what to expect before and after placing an order. Here you will find out how to order, what your payment options are, and more ordering information. If you ever have any questions please contact us!

We reserve the right to cancel any and all orders for any reason including but not limited to item availability and fraud screening

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Ordering Online - You can place an order through our website at anytime and from anywhere. Our website is available every day 24 hours a day.

Ordering by Phone – Our non-commissioned sales force is available to help you at any stage of your shopping experience. We can be reached at (888) 551-1275, Monday through Sunday 9am-11pm EST.

 

Payment, Pricing & Promotions

You can pay for your orders online with PAY PAL, VISA, MasterCard, American Express, and Discover credit cards.

Order Cancellation Policy

To cancel your order, please call us immediately at (888) 551-1275 and let us know. We will do our best to fulfill this request. If your order has already shipped we cannot cancel the order. PLEASE NOTE: Occasionally, customers will be notified that products must be "special ordered" with our fulfillment partners. These orders cannot be canceled. Please review our returns policy if you would like to return your order.

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